Frequently Asked Questions

Quick answers: Free Standard shipping is available to the 50 United States and Washington, DC. Estimated delivery is 3–6 business days including processing. Contact support before mailing a return; eligible approved returns use a prepaid label, with no restocking fee or exchanges. Last Updated: October 22, 2026.

1. What products does Getplux offer?

Device stands, headphone stands, and desk organizers. Product selection and specifications are shown on each product page.

2. Is Getplux the product manufacturer?

Getplux is an independent online retailer. We do not claim to manufacture the products or to be endorsed by a device maker or other third party.

3. Where does Getplux ship?

We offer Standard shipping to the 50 United States and Washington, DC. We do not currently ship internationally through this store.

4. What does Standard shipping cost?

Standard shipping is free with no minimum purchase to eligible addresses in the 50 states and Washington, DC. Checkout confirms service availability for your address. U.S. territories and military addresses are not included in this service.

5. How long does order processing take?

Allow 1–2 business days for processing. Business days are Monday through Friday, excluding U.S. federal holidays.

6. How long does delivery take?

Estimated carrier transit is 2–4 business days after dispatch. The combined estimated time is 3–6 business days from order processing through transit. These are estimates, not guaranteed dates. Alaska and Hawaii are included where checkout offers the service; available service and timing are confirmed at checkout.

7. Will I get tracking?

When tracking is available for your shipment, the tracking details are sent with the shipping confirmation.

8. Can I cancel or change an order?

Contact support as soon as possible with your order number. We will try to help, but a change or cancellation may not be possible after an order has been processed or dispatched. If an order is canceled before shipment, the refund is handled promptly without waiting for a return inspection.

9. Which items qualify for a change-of-mind return?

Request a return within 30 calendar days after delivery. The item must be unused and undamaged, with included parts and packaging components intact. See the Refund Policy for exclusions and issue-related remedies.

10. How do I request a return?

Email support@getplux.com with your order number and reason before sending anything. Wait for approval and instructions, including the correct return destination.

11. Who pays return shipping?

For a qualifying approved return, Getplux pays return shipping and provides a prepaid return label. Contact us first; do not mail an item without instructions.

12. Is there a restocking fee?

No. We do not charge a restocking fee for an approved return.

13. Can I exchange an item?

We do not offer exchanges. Request an eligible return and place a separate order if you want another item.

14. When will a return refund be issued?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

15. What if an item is damaged, wrong, missing, or materially not as described?

Contact support promptly with your order number and a description of the problem. Photos may help us review the issue. We will explain the available remedy under applicable requirements; the change-of-mind condition does not remove rights that apply to defective or incorrect goods.

16. Which payment methods can I use?

Only payment methods displayed by Shopify checkout for your order are available. The currency, shipping charge if any, taxes, and total are shown before you submit the order. See Payment Information.

17. How can I manage advertising cookies?

Use the store's cookie or privacy controls when available and your browser settings to manage cookies. A missing or disabled banner does not establish that no cookies or similar technologies operate. You can also use Your Privacy Choices and see our Privacy Information.

18. How can I make a privacy request?

Use Your Privacy Choices for available opt-out controls or email support@getplux.com. We may take reasonable steps to verify a request and will respond within the period required by applicable law. See Privacy Information.

19. How do I contact support?

Email support@getplux.com or use the Contact form. Include your order number for order-related help.

Product fit and details

Compare dimensions, adjustable ranges, materials, and included parts on the product page with your own device and workspace. Product contents vary; a device or accessory is included only when the listing says so. Contact us if a listed detail is unclear.