Refund Policy

Quick summary: Request a change-of-mind return within 30 calendar days after delivery. Eligible items must be unused and undamaged with included parts intact. Contact us first: approved qualifying returns receive a prepaid label, with no restocking fee and no exchanges. Last Updated: October 22, 2026.

Change-of-mind eligibility

Send your return request within 30 calendar days after delivery. The item must be unused and undamaged, and all included parts and accessories must be intact. Contact us before mailing the item. We will review the request and, if approved, provide the correct return instructions and destination.

How to request a return

Email support@getplux.com with your order number, the item, and the reason for the request. Wait for our approval and instructions. Do not send merchandise to the business correspondence address or any other address unless we direct you to do so.

Return shipping and exchanges

For an approved qualifying return, Getplux pays the return shipping and provides a prepaid return label. We do not charge a restocking fee. We do not offer exchanges; if you want a different item, request an eligible return and place a separate order.

Damaged, defective, incorrect, missing, or materially not-as-described items

Contact us promptly with your order number and a description of the issue. Photos of the item or packaging may help us review it. We will work with you on an appropriate remedy under applicable requirements. The change-of-mind conditions above do not limit rights that cannot be limited by law.

Refund timing and method

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Unshipped cancellations

If we approve cancellation before shipment, we will issue the refund promptly to the original payment method. The 10-calendar-day return inspection period does not apply to an unshipped cancellation.

For payment questions see Payment Information. For delivery details see the Shipping Policy. Contact support if you need help.